Privacy Policy

Samruddhi Communication Pvt. Ltd. (“Samruddhi”, “we”) provides fibre internet services in and around Otur, Junnar taluka. This policy explains what information we collect when you use our website, apply for a connection, or manage an existing account.

Information we collect

• Contact and identity details you provide when enquiring or signing up — name, address, phone number, email and any KYC documents required under our telecom licence.
• Account and service data — your plan, installation address, payment history and support tickets.
• Technical data needed to operate the network, such as your connection identifier and aggregate usage volume.
• Basic website analytics (pages visited, device type). This site does not use advertising trackers.

How we use it

• To assess serviceability, install and support your connection.
• To bill you and send renewal or outage notifications.
• To meet licensing, tax and lawful-request obligations.
• To improve coverage planning and service quality.

Sharing

We do not sell personal information. We share it only with service partners who help us operate (for example payment and messaging providers), and with authorities where required by law.

Retention & security

Records are kept for as long as your account is active and for the period required by telecom regulations afterwards. Access is limited to staff who need it, and KYC documents are stored securely.

Your choices

You can ask to see, correct or delete the personal information we hold, subject to records we must retain by law. Contact us using the details below.